JadeinExperience StackCustomer Experience is not Customer Success — Customer Success is not Customer Support…A month ago, I posted the infographic below on LinkedIn. It got traction immediately as there is some confusion around the purpose of…5 min read·Mar 7, 2022----
JadeWhat you don’t want to know about late miscarriage — An experience of resilienceIt all started when we were due for the second trimester ultrasound, to know if the baby we were expecting was a boy or a girl. Well, at…12 min read·Jun 20, 2021----
JadeWhy mapping the Customer Journey is fundamental for your Customer Success Strategy (Part 2)If you haven’t read part 1 you can find it here6 min read·Jun 7, 2021----
JadeWhy mapping the Customer Journey is fundamental for your Customer Success Strategy (Part 1)“Customer Retention happens by chance!…”4 min read·Jun 7, 2021----
JadeTeam Leaders: What impact do you want to have on your team member’s lives?I’ve had different types of managers during my career. Almost all of them made me who I am now — professionally of course — but also on a…5 min read·May 21, 2021----